Terms & Conditions2018-08-30T18:43:10+00:00

Please read all our Terms & Conditions carefully before placing your order from RocknRollOutfitters.com

SHIPPING: We have 2 shipping groups.  
1) “NEW ROCK SHOES and BOOTS” and
2) “Apparel Items”
* We will only ship to a PayPal verified U.S shipping address. If you do not have a PayPal account with a verified shipping address, then you will need to ship to the credit card billing address. Sorry no guest / gift order shipments. NO EXCEPTIONS. 

1) SHIPPING “NEW ROCK SHOES and BOOTS”.

Any New Rock shoe or boot items will ship to your USA address directly from Spain. Please allow up to 3 weeks to receive your shipment. All New Rock Shoe and Boot shipments will be sent with signature required. No Exceptions. Shipping will be calculated at time of order.  Shipping fees are NON-REFUNDABLE. Please view the New Rock Size Guide prior to ordering or contact us for more detailed sizing information if you have any concern about the size you are ordering.

2) SHIPPING “Apparel Items”.

We ship our custom Rockstar denim jeans and rockstyle apparel within the United States of America only. FedEx and USPS Priority Mail are our preferred shipping partners. All orders will be shipped with online tracking capability.  Orders over $150.00 will require a signature upon delivery. We will update you with the tracking number so that you can track your shipment online.

STANDARD GROUND shipping within the USA will be calculated at time of order. 
– 3 day Guaranteed shipping is available for $16.99 flat rate. 
– Overnight shipping is available for $45.99 flat rate.
* Shipping fees are NON-REFUNDABLE.

For in stock items, including our unique artisan laced one of a kind pret-a-porter line, items shipping via ground will ship out on the next business day after the order is placed and payment is secured. For expedited orders (3-day or overnight) placed before 12 noon PST on a Monday thru Friday, the items will ship on the same day the order is placed. For expedited orders (3-day or overnight) placed after 12 noon PST on a business day, or over the weekend, the items will ship on the next business day after the order is placed.

For custom laced special orders it generally takes around 2 weeks to dispatch your jeans from the time you have placed the order.

PLEASE NOTE – that if the credit card processor “PayPal” puts a hold or a pause on the processing of your payment, that this will in turn delay the shipping. Rock’n Roll Outfitters will not ship any orders until your payment has been cleared by PayPal.

If you select payment by check this will delay your items being shipped – see below.

If the order is on hold due to reconfirmation for measurements or stock issues, or if for any other reason there is a delay in shipment, our customer support team will be in continuous discussion with you and will assist you if the order is urgent.

DELIVERY:

Delivery is made to the shipping address specified by you at the time of placing the order on the website. Please be sure to supply correct address details at time of order – including phone number and email address as we will contact you to validate order details before shipping.  

Freight forwarders, storage units and P.O addresses are not accepted by our shipping partners. In case you need to change the address please contact us immediately. In the case of a shipping address change your order will be cancelled and you will be required to re-sumbit your order with corrected / updated shipping information.  Absolutely no delivery / shipping address changes will be made manually after the order is confirmed. Rock’n Roll Outfitters shall not be held responsible for any delay in delivery resulting from incomplete or inaccurate information provided by the client or in case of no show at the address provided.

NOTE – All orders over $150.00 will be shipped *with signature required so please be sure to be available to sign for your package.

PAYMENT:

The product prices applied to your order will be those quoted you on the date of placing the order, except where the client has been given any discount coupons. The price shall be paid in US Dollars. Client has to make full payment, including applicable shipping, at the time of placing the order through our secure payment system. *Check payment option is available. Checks must be in US dollars and made payable to Rock’n Roll Outfitters. Orders will ship 3 business days after receipt of your check payment. CA sales tax will apply to all orders shipped to an address within California, USA. No orders will be processed without receipt of the full payment.

PLEASE NOTE – that if PayPal puts a hold or a pause on the processing of your payment, that this will in turn delay the shipping. Rock’n Roll Outfitters will not ship any orders until your payment has been cleared by PayPal. As noted above, we will only ship to a PayPal verified U.S shipping address. If you do not have a PayPal account with a verified shipping address, then you will need to ship to the credit card billing address. Sorry no guest / gift order shipments. NO EXCEPTIONS. 

Rock’n Roll Outfitters reserves the right to change the price of products at any time without prejudice to ongoing orders, and credits or price matching for previously placed orders are not available.

RETURNS: We have 3 returns groups.  
1) “NEW ROCK SHOES and BOOTS” and
2) “All Apparel Items excluding custom order Laced Jeans
3) “Custom Order Laced Jeans”

1) “New Rock Shoes and Boots” can only be returned UNWORN and with all the original packaging. In case of nonconformity of the product, client shall have seven calendar days to claim for any return of the boot or shoe item. If the claim is not made by the client within 7 calendar days, Rock’n Roll Outfitters shall be relieved of any obligation and or liability to the client. A pre paid USPS Priority Mail return shipping label will be provided only if a claim or request to return product is received within 7 calendar days of receipt of goods. All approved returns MUST be made using the supplied USPS Priority Mail form *with signature required. Rock’n Roll Outfitters will not pay or reimburse shipping charges incurred by clients for returns made using other shipping / freight methods. Upon receipt of the return and inspection of the items, you will be reimbursed for product charges only.  You will not be refunded for any outbound shipping charges. Shipping fees are NON-REFUNDABLE.

2) All Apparel Item sales  (excluding custom order laced jeans) are FINAL. NO RETURNS. In case of nonconformity of the product, client shall have seven calendar days to claim for any return of the apparel item. If the claim is not made by the client within 7 calendar days, Rock’n Roll Outfitters shall be relieved of any obligation and or liability to the client. A pre paid USPS Priority Mail return shipping label will be provided only if a claim or request to return product is received within 7 calendar days of receipt of goods. All approved returns MUST be made using the supplied USPS Priority Mail form *with signature required. Rock’n Roll Outfitters will not pay or reimburse shipping charges incurred by clients for returns made using other shipping / freight methods. Upon receipt of the return and inspection of the items, you will be reimbursed for product charges only.  You will not be refunded for any outbound shipping charges.

3) “Custom Order Laced Jeans”NO RETURNS. For those ordering special order laced jeans – as these garments are custom made specially for you we do not provide any refund. Generally, if you measure carefully according to our instructions the possibility of any sizing error is minimal.

We specialize in high end designer denim, shoes, boots and customized jeans. Each of the jeans are individually inspected and there is a great deal of time spent hand crafting and customizing the items with sewing, eyelets and lacing. Some processes require that the jeans are gently laundered so as to remove the risk of shrinking and twisting after the customization. Please – understand, that after many hours of hand manipulation during the customization processes the item may lose its “starched” or “out of the bag” feel.  Fear not – this is just part of the unique finish and these custom processes can’t be done without the apparel being manipulated through the sewing and eyelet equipment.

There is always a possibility that an actual measurement may vary slightly from the listed measurements on the website – but we make every effort to represent all dimensions in the details section of the item page.  PLEASE – TAKE THE TIME TO CHECK YOUR PERSONAL MEASUREMENTS against those listed for the crafted and laced jeans. In this way you can be sure that you are going to receive a perfect fit.

Before we dispatch each order, there is a strict quality check and we dispatch only after we are completely satisfied with our product.

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